AI agents are having a 'ChatGPT moment' as investors look for what's next after chatbots

Earlier this year, financial services company Klarna said its artificial intelligence agent, powered by OpenAI, had taken over two-thirds of customer chats and was doing work equivalent to that of 700 full-time agents. That was after just one month of use.

ORIGINAL LINK: https://www.cnbc.com/2024/06/07/after-chatgpt-and-the-rise-of-chatbots-investors-pour-into-ai-agents.html